Refund policy

Last updated: August 31, 2026

Thank you for shopping with KRANYX. This policy explains how we handle returns and refunds. Nothing in this policy limits or replaces any warranty, guarantee, or right you have under Quebec's Consumer Protection Act, the Civil Code of Québec, or other applicable Canadian consumer protection law. Where anything below conflicts with a right you're entitled to by law, the law applies.

Damaged, defective, faulty, or incorrect items
If an item arrives damaged, defective, faulty, or incorrect, please contact us at support@kranyx.com within 30 days of delivery where reasonably possible. Please include your order number and, where possible, a clear photo or short video showing the issue. This 30-day window is meant to help us resolve issues quickly — it does not reduce or replace any longer period you may be entitled to under mandatory Quebec or Canadian consumer protection law, including the legal warranty of quality.

In most cases, we can offer a replacement or refund without asking you to return the item (a "returnless" resolution). For higher-value items, we may ask for additional evidence, or in some cases request that the item be returned before we process a replacement or refund. If we ask you to return an item under this policy, we will provide clear instructions and cover reasonable, authorized return shipping costs — you will not be asked to pay for a return we've requested and authorized.

Change of mind
Because our products are sourced and shipped individually, we generally do not accept returns for change of mind (for example, if you no longer want an item that arrived as described and in good condition). If your province's consumer protection law grants you a right in a specific situation, that right is not affected by this general policy.

Refunds
Approved refunds are returned to your original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process the refund once we've issued it — this timing is set by your bank or payment processor, not by KRANYX.

How to start a return or refund request
Email support@kranyx.com with your order number, a description of the issue, and (where relevant) a photo or video. We'll respond with next steps.