Shipping policy

Last updated: August 31, 2026

Processing time
Orders are typically processed within 1–3 business days before they ship.

Delivery estimate
Total delivery time — from order placement to arrival — is typically 1–4 weeks, depending on the item and your location. This is an estimate, not a guarantee. Some items may arrive faster or slower depending on origin, customs processing, and courier conditions.

Shipping charges
If a shipping charge applies to your order, it will be shown at checkout before you pay.

Separate packages
Because we work with multiple fulfillment partners, items in the same order may arrive in separate packages, sometimes on different days.

Tracking
If tracking is provided, activation of the tracking number can be delayed by a day or more after your order ships — this is normal and does not mean your order hasn't shipped.

Customs and import charges
Orders may be fulfilled from outside Canada. Depending on the shipment and applicable customs rules, import duties, taxes, customs-clearance charges or carrier brokerage fees may be assessed at or after delivery. Unless expressly stated otherwise at checkout, these charges are not included in the order total and are the customer's responsibility. If you receive an unexpected customs or carrier charge, retain the receipt and contact us at support@kranyx.com with your order number. Nothing in this policy limits rights provided by applicable consumer-protection legislation.

Shipping address accuracy
Please make sure your shipping address is complete and correct at checkout. If you notice an error after placing your order, contact us at support@kranyx.com as soon as possible — we may be able to correct it before the order ships, but we cannot guarantee a correction once an order has been processed for shipping.

Damaged, missing, or significantly delayed orders
If your order arrives damaged, doesn't arrive within a reasonable time beyond the delivery estimate above, or appears to be lost, contact us at support@kranyx.com with your order number. We will look into it with our fulfillment partner and work with you on a resolution, which may include a replacement, refund, or continued tracking, depending on the situation. We do not consider risk of loss to automatically transfer to you once a package leaves our fulfillment partner's facility — if something goes wrong in transit, contact us and we'll work through it with you.